Book details

Difficult Conversations

Douglas Stone, Bruce Patton, Sheila Heen

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Overview

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:· Decipher the underlying structure of every difficult conversation· Start a conversation without defensiveness· Listen for the meaning of what is not said· Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving

Details

Publisher: Penguin
Published: 2010-11-02
Pages: 352
Language: EN
Categories: Psychology / Interpersonal Relations, Business & Economics / Management Science, Self-Help / Personal Growth / Success
ISBN-13: 9781101496763